What should you ask? The key is to find out the “who, what, and when” of the problem.
This approach can move things along and cut down on ambiguous responses. When they’re done, proceed with questions that either have a yes/no answer or can be answered quantifiably (e.g., “How many times did this happen?”). If you’re talking to someone or emailing with them, listen or read carefully and take notes (mental or otherwise).Getting to the bottom of a computer issue can sometimes feel like playing 20 questions, so it’s crucial to ask the right questions first if you want to discover the root problem quickly. Worry not! We’ve got several problem-solving steps to follow that’ll help ease the stress of solving nearly any IT issue: Step 1: What exactly is the problem?
What’s your plan of action for the next vague phone call, email request about tech issues, or help desk ticket from a big wig who needs his computer fixed… RIGHT NOW? End users submit seemingly endless problems ranging from complaints of their Internet being “slow” to forgotten passwords to constant printer pains. Troubleshooting IT can be… tedious (understatement of the year).
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